FAQ - Frequently Asked Questions
Costum whips
All whips can be made in different variations. You can choose different wood for the handle or a specific finish, or you choose a specific color for the overlay. There are a lot of possibilities to customize your whip.
What's costumizable?
- Wood and finish
- colors and patterns
- length (whip or handle)
- decorations (rings, inlays)
Safety
- The whips I build are not intended to harm animals.
- I recommend waering safety glasses when using your whip.
- For a better longevity, avoid using the whip in wet environments or during rain. Each whip is waxed and to a certain degeree water-resitent, but I recommend using it in dry environments.
- Pay attention for a soft underground like grass. Hard surfaces like gravel or concrete, can damage your whip.
- Learn to use your whip right, to avoid injuries or damages.
- After cracking, clean your whip.
- I don't take any responsibility for injuries, that result from mishandling or misuse.
Shipping
I only ship with DHL. Each package has a insurance and a tracking number, to make sure your whip won't get lost.
Payment
PayPal is the preferred method for buying a whip. It is safe and fast and you do not have to own a Paypal account. Bank transfers are accepted on request.
Delivery times
Whips, that are in stock will be shipped immediately. Costum whips will need longer to make, depending on the availability of materials or demand. Normally, custom-whips ship within 2-3 weeks. If there are longer waiting times, you will be informed right after purchase.
Warranty & returns
I accept returns, when the whip is in the condition, it delivered in. If it has been damaged, returns are not accepted. This applies to all whips, that are in stock. Costum whips can only be returned, when in perfect condition. Also a cancellation fee of 25% is claimed. If a whip should be faulty when it arrives, please get in contact. I do everything to solve this problem. Since this is all handwork, imperfections can occur in rare cases.